Privacy Policy

Last Updated: March 29, 2025

At ChefMothers.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform, including our website (https://chefmothers.in), mobile app, or related services (collectively, the "Platform"). By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: When you sign up as a customer, Chef Mother, Delivery Partner, Quality Partner, or Marketing Partner, we collect your name, email address, phone number, address (including PIN code), bank details (for payments), and government-issued ID (for verification purposes).
  • Order Information: Details such as food preferences, dietary restrictions, order history, delivery addresses, and preferred time slots.
  • Kitchen and Quality Data: For Chef Mothers, we collect kitchen hygiene reports, photos, and food quality assessments submitted by Quality Partners.
  • Usage Data: Information about how you interact with the Platform, including IP address, browser type, device information, pages visited, and time spent on the Platform.
  • Communication Data: Messages, feedback, or inquiries sent through the Platform or to our support team (e.g., via email or chat).
  • Marketing Data: For Marketing Partners, we collect performance metrics such as customer acquisition numbers and campaign reports.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To process orders, facilitate deliveries, verify identities, and manage payments (e.g., transferring earnings to Chef Mothers or Delivery Partners).
  • Quality Assurance: To conduct kitchen inspections, ensure food safety, and maintain high standards through Quality Partners.
  • Communication: To send order updates, account notifications, promotional emails, and respond to inquiries (e.g., login details, password resets).
  • Marketing: To promote the Platform through Marketing Partners and analyze campaign effectiveness.
  • Improvement: To enhance the Platform’s functionality, user experience, and service offerings by analyzing usage data.
  • Legal Compliance: To comply with applicable laws, such as the Digital Personal Data Protection Act, 2023, and respond to legal requests.

3. How We Share Your Information

We may share your information with:

  • Partners: Chef Mothers, Delivery Partners, Quality Partners, and Marketing Partners as necessary to fulfill orders and maintain services (e.g., sharing delivery addresses with Delivery Partners).
  • Service Providers: Third-party vendors for payment processing (e.g., Razorpay), hosting (e.g., AWS), email delivery (e.g., SendGrid), and analytics (e.g., Google Analytics).
  • Legal Authorities: If required by law or to protect the rights, safety, or property of ChefMothers.in, its users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your data, including:

  • Encryption of sensitive information (e.g., payment details) during transmission using SSL/TLS.
  • Access controls and authentication to limit data access to authorized personnel only.
  • Regular security audits to identify and address vulnerabilities.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Account data is retained while your account is active and for 1 year after account closure.
  • Order history is kept for 5 years to comply with tax and legal requirements.
  • Usage data is anonymized after 2 years for analytical purposes.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from promotional emails via the link in each email or by contacting us.
  • Consent Withdrawal: Withdraw consent for data processing, where applicable.

To exercise these rights, contact us at support@chefmothers.in. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, such as:

  • Essential cookies to enable core functionality (e.g., login sessions).
  • Analytics cookies to track usage patterns (e.g., Google Analytics).
  • Marketing cookies to deliver personalized ads.

You can manage cookie preferences through your browser settings, but disabling essential cookies may affect Platform functionality.

8. Children’s Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or a notice on the Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Email: support@chefmothers.in
Phone: +91-9810904623
Address: ChefMothers.in, C-49, 2nd Floor, Sector 10, Noida 201301, India

“Maa Ka Swad, Chef Ka Hunar” – We value your trust as much as your taste!